Bristol >Dewolf Tavern
Great location - ok food.
Went to celebrate my wifes birthday. Weekdays they have 3-course menu with a glass of wine for 19.99, which turned out to be good value.
Service was very friendly and we got our appetitzer quite fast. The house wine was quite good and so was our food. Todays soup was very good and herby, and my wifes garlic Nan bread with Tikka Feta was also perfect.
When our entrees arrived my wife Grilled shrimps was very dark/black. She started eating but some of them were just too burned. When the waiter arrived to ask if our meal was ok, and she told him, he offered to take the dish out. But she wanted to keep me company. She asked if she could just exchange the black shrimps as some of the other ones were fine, and she wanted to keep me company, but he never answered, and left the table. My chicken with mashed potatoes was ok. it tasted good, but was quite ordinary - it need a little something to become wauv.
The homemade icecream for dessert was SO delicious. We might come back for the good location and waterview and not so much for the food.
Worst customer service ever..
We went to this restaurant for two reasons: 1. We were interested in holding our wedding rehearsal dinner here 2. We'd heard great things about the food and the ambiance and thought it would be nice to treat my dad to a meal for his birthday.
First, 4 emails and voice mail messages I left for their event coordinator over the course of 3 weeks were never returned. When I finally managed to get a different employee on the phone, he was cordial and friendly and we scheduled a meeting for 1:30 on a Saturday to tour the restaurant and discuss menus, so I was hopeful all would go well. We drove down from NH and arrived shortly after 12 PM for lunch. We were one of only 2 parties in the restaurant at the time, but even so, the service was terrible. Our server was very inattentive, and our lunch order of sandwiches took over an hour to arrive, with no explanation of why it was taking so long.
The manager we were scheduled to meet with at 1:30 never showed up. We waited until 2 PM for him, then asked the hostess if someone else could give us a tour of the event rooms. The head chef gave us a tour. While I recognize that the restaurant is in a historic industrial building, the event rooms look like 18th century prison chambers! Very dark, creepy feeling, and few windows. The first floor event room was brighter, but smelled like a nursing home. Our tourguide also introduced us to the event coordinator (the one who never returned my calls or emails). When I told her my name, she said "that name sounds familiar." I said, "that's because I left you several phone messages a month ago." She squirmed and offered up the excuse that she has another client with a name similar to mine. Whatever.
While talking to this event coordinator, my fiance, parents and I all got distinct impression that she was completely uninterested in securing our business and we politely excused ourselves and left.
Long story short, my afternoon at the Dewolf Tavern ranks amongst my top 3 worst restaurant experiences to date and I will never return.
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