Lincoln >Fred & Steve's-Twin River
Food decent, snobby server and hostess, exceptional food run. On Jan 8th, 2010 my wife and I finally had time to take a night out alone. We both work opposite hours and when we do go out it is a special occasion. When we went in to Fred and Steve's we were properly greeted by a gentleman at the host stand. He politly asked if we had reservations, we told him no, he replied about 10-15 minutes for a wait. Not a problem. We were looking at the menu outside of the retaurant for a few and decided to go in and sit in the lounge. When we did so a woman was now at the hostess stand and approached us with the following phrase,"Can I help you?", what I thought should have happened is," Hi, welcome to Fred and Steves, your table will be ready shortly." We waited a little longer than stated, no biggie. However the bus boy was the o ne to tell us out table was ready, and when we walked over to our table, the hostess stopped us again and told us to wait. She seemed very unpleasant to my wife and I. After sitting, the food runner did everything perfect, from watering the table and bringing us some bread with a very nice trio of dips. After 10 or 15 minutes, the waitress finally appeared, took our drink and app order and was off. Now call me crazy but we were seated in the lounge next to the bar, yet our apps were at our table before our drinks. David, the food runner came over and apologized for this, not his responsability. Our drinks came a few minutes later. We finished our apps well before our server came back over to the table to ask how they were or if we were ready to order. She eventually did come over, we ordered and yet again David had everything under controll. My steak was well overcooked, but I dare not send it back for fear that it would take 30 more minutes to get a new one. Now I was a Sous Chef for many years and I know how to please the customers from the food aspect, my wife is a restaurant manager for Darden Enterprise. Anyway, no table visit from our server while eating, only the food runner, David. After dinner, he then sold me on a wonderful white chocolate dessert with fresh berries. When that arrived at the table is when our server decided to stop to see if we needed anything else. We told her no, and that is because David had already taken care of us. Now in my opinion and I said this to my wife, I have no problem paying the prices in which are on the menu, but for the price you pay, trust me it doesn't reflect the lack of service or attention you get as a paying patron. I would highly recomend David for a promotion, however I would not recomend this establishment if you are looking for a well deserved pampered experience.
worst experience .Horrible disappointment
wrong orders , uncooked & aged !! took them 1:30 to get our dinner and we had to have them returned ,plates were hot & food was cold in the middle !! we Spend 2 hours there and it was just us and 5 other tables with 2-3 . I do not recommend this place at all .
they are doing a lot of thing right!!. made the treck down to twin rivers to check out fred&steves did not expect a outstanding steakhouse experiance and was pleasantly suprised! great martinis (under $10!!!) top quality prime beef cooked to perfection(black&blue) some of the best side dishs i have ever had and i have been to all the big name steakhouse's all across the u.s.a! my wife had two things to say and they are huge, she said the the creamed corn was the best side dish she had ever had!! and the home made cocktail sauce was also the best she has ever had!! and we go every where!! big thumbs up!!!
Great Prime Rib. I have been here twice and enjoyed it both times. From the staff to the food, Everything was exceptional Try the Prime rib.. wow!
Best Steak in RI. I had the stuffed lobster and I have to say it was the best I have ever had, my wife had the cowboy and she loved it. Sides are not included with your entree but well worth the price!
Great Customer Service and Atmosphere. We received immediate service, were seated promptly. The waiter took our order promptly as well. I had plenty of refills as the waiter was very conscientious. The seating was very comfortable and sat by window. While waiting for food we watched people dance in the casino and could slightly hear the band from outside the restaurant. The food was good and the portions of steak were great. I have had better food at another upscale steakhouse however I felt much more comfortable at this steakhouse. Dress is casual which is a plus for me.
TERRIBLE!!. Between the directions online being inaccurate, to waiting a half hour to be seated even with a reservation, to waiting at least 15 minutes just for someone to take our order, to getting our food over an HOUR later,(who wants dinner at 10:40pm?? We almost walked out before then) to the food being HORRIBLE (all overcooked, one steak was so salty it was almost inedible, the other 3 had no flavor at all.. the barrel cut filet was the same size as the petite which were burned, the lobster bisque tasted like straight up butter with TWO pieces of lobster in it).. the table next to us were complaining about the same things! I cant believe they have the nerve to overcharge for this garbage food and horrible service. We expressed our concerns to the waitress and she sent the manager over. He said he would send us desserts and never did, we never even recieved the birthday attention we requested at reservation time! Horrible, dont even bother trying it.
FIRST TIME GREAT!, SECOND TIME HORRIBLE.
WE VISITED THE STEAKHOUSE ON DECEMBER 21ST AND IT WAS THE MOST AMAZING EXPERIENCE, THE FOOD, THE ATMOSPHERE, THE SERVICE. WE COULDN'T STOP TALKING ABOUT IT. WHEN WE WENT BACK TWO WEEKS LATER IT WAS THE WORSE SERVICE, TERRIBLE FOOD AND HORRIBLE ATMOSPHERE. THE EMPLOYEES WERE ARGUING WITH EACH OTHER, THE WAITRESS NEVER RETURNED TO THE TABLE, THE FOOD WASN'T COOKED PROPERLY AND IT WAS SERVED ON PLATES THAT WAY TOO HOT TO EVEN TOUCH!! WE WERE WARNED NOT TO TOUCH THEM, BECAUSE THEY WERE 350 DEGREE PLATES!! WHAT?? I SET UP RESERVATIONS THROUGH THE WEBSITE AND IT ASKED FOR ANYTHING SPECIAL, IT WAS MY HUSBANDS BIRTHDAY AND I WANTED A CAKE WITH A CANDLE, NO SINGING, NOTHING SPECIAL...IT WAS NEVER DONE, THEY DIDN'T EVEN ASK! IT COSTS US A $228.00 FOR A MEAL THAT TOOK OVER AN HOUR TO GET!! IT WASN'T COOKED RIGHT AND THE SERVICE WASN'T ANYTHING BETTER THAN YOU WOULD GET AT BURGER KING!
DEFINATELY A DISAPPOINTMENT FROM OUR FIRST EXPERIENCE!!!
Great place for.....a salad!. I've worked in restaurants my whole young adult life....and I have never felt the need to warn people about a dining experience before (and I have dined out at a lot of places) but a dinner at Fred and Steve's changed everything. If you like a tasty Ceasar salad, or house.....this is the place......but that's about as far as the compliments go. The prices are comparable to an upscale steakhouse, but the quality is no where near comparable...there is no difference between what Fred and Steve serves and a $9.00 Porterhouse from Stop n' Shop. No Joking! It pained me to pay $40 for it. The place is a rip off, they add insult to injury by charging $6 to $9 for mediocre sides (a la carte menu). The salads are huge, I guess they are hoping you fill up on those and don't notice that the rest of your dinner stinks. The wine and drinks are very expensive and the service is slower than the speed of smell. My husband's steak was served to us ice cold, and everyone's side sauce was sitting for so long, a skin had developed over them. We all asked for new sides and sent my husband's steak back, only to be served the same steak again, this time it was not medium/rare as requested, it was well done. We had no appietizers and an average of 1 drink per person and it ended up being $65 per person. Normally, I wouldn't blink at spending $65 per person at a steak house, but Fred and Steve aren't even close trying to pass this one off as a steakhouse. Fred and Steve, don't quit your day jobs.
Best Steaks in New England.
Went to Fred & Steve's with a party of 6 celebrating our anniversarys on Sept 16th 2007. The steaks were the best I've had in New England. The Kansas City Dry Aged Prime Steak was fantastic and was the size of something Fred Flinstone would be served. Steve De Ossie was on site and was as gracious as a host could be. We had some in depth football discussions, photos with him and loved hearing some of his Belichek stories. Though the price was high the steaks were worth every penny. I highly recommend Fred & Steve's.
No sign of Fred though.
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