Shopping >Alexandras Bridal Boutique
I went to Alexandra's to find my sisters wedding dress on Monday. The consultant was accommodating and was able to find her a dress, which she purchased that day. When she got home, she went online to show friends the dress and saw it for almost $300 dollars cheaper on Alexandra's actual website!! Feeling taken advantage of, she called the next morning (tuesday) to speak with the owner and was called back by the consultant, who informed her that the extra charge was for the experience she was given. At no point was she ever notified that there would be a 300 dollar charge for her appointment. Still unsettled she called Wednesday morning to speak with the owner, who she had to call four hours later because she got no response. The owner was irrational with no solid points as to why she cannot give her the amount posted online. She placed all the blame on the website designer who posted stock prices and the stress of expanding her business. I will never recommend this place and it upsets me that my sisters dream wedding would make her this upset.
Worst customer service experience of my life. STAY AWAY!. This place is the absolute worst bridal/prom boutique I have ever experienced. Three weeks ago I drove over an hour and a half with my mom and little sister to help her find a prom gown. Alexandras was HIGHLY recommended to us. The selection is fantastic and the dress consultants are wonderful. However, the owner is HORRIFIC and NASTY. It was one of the worst customer service experiences ever. After selecting a prom gown I made sure all the pieces were there before handing it to a consultant to package. Sure enough, when we got home and unwrapped it a back piece was missing. The shop luckily found it and was going to mail it to us. Rather than spend the $.90 cents to track the package, they mailed it in a standard envelope, with no tracking and who knows if enough postage. They are now blaming it on the post office for losing and insisting that they will find it, now that its 2 weeks before the prom. They never followed up with us and every time we called to check they said the post office never called them and it wasnt up to them anymore to help us. We now have a $350 dress, with a missing piece, and no offer of compensation. When we asked if they would pay for the missing piece to be made by a local seamstress they offered to pay $20 but not a penny more. The owner pretty much admitted that their sweat shop seamstresses work for cheap and it would only cost her under $2 to make herself. The woman is wretched and not a penny should go to this place. I feel terrible for the poor employees that have to work for her.
Best Bridal Shop in New England. I just got married two weeks ago and I bought my bridal dress and all my bridesmaids from Alexandra’s. I felt I just needed to write and tell everyone about this great bridal shop. My first experience to the store was so amazing. We had an appointment on Saturday which sometimes is hectic at bridal shops, but I was made to feel like I was the only person in the entire store. Carol, my sales consultant was so knowledgeable about the bridal dresses they had in stock. I sat and described to her what I wanted and the price ranges and she showed me 8 dresses and the first one was the one that I feel in love with, but she insisted that we try on all the dresses so that I would have the bridal experience and I would make sure this was the ONE. We were served champagne and cheese and crackers and I was to made feel so special. We also bought bridesmaids dresses there. My dress fit to perfection thanks to Fatima who fit me. Most of the bridesmaids were from out of town and they fit and altered two bridesmaids dresses on Friday the day before the wedding and they were ready at 4:00pm and they fit perfect. The bridesmaids alterations were FREE! They were so accommodating in every sense. I would highly recommend this store any any bride looking for a great experience with a bunch of professional people. Don’t believe these other horrible reviews. THEY ARE NOT TRUE. These are bridezillas.
Disappointed Mom. To all who have stated such high recommendations, I am happy for you. This is not always the case. My daughter and I went to Alexandra's so she could try on bridal gowns. After trying on several gowns, the saleslady repeatedly asked her to make a decision and wanted a deposit. What PRESSURE! According to a bridal magazine I read, a bride should always sleep on a decision for at least one night. I asked the saleslady the prices of the alterations, and she said she could not tell me and that the person who did the alterations was not in the store at that time. I needed this information to make a decision. We then proceeded across the street to Gilda's Bridal and after trying on several gowns, the very pleasant saleslady told my daughter to "think about it". NO PRESSURE! I had difficulty in finding a Mom's dress, so against my better judgment went to Alexandra's. To their credit, they do have some nice merchandise. I found a dress I liked. It was much too long and there was lovely detail at the hem. Fatima assured me that the hem would not look any different after alterations. This was not the case. When I picked up the gown, the bottom with most of the lovely detail was cut off and looked sloppy. I questioned the person who did the alterations, and she said that that was the best she could do. With the wedding a few weeks away, I had no choice. I did receive compliments at the wedding, but I always felt like telling the person "you should have seen it with the original bottom." Every time I look at that dress in my closet, I feel cheated. Another thing, I asked Fatima if she could order a matching shawl for my gown. She stated a price of $70.00. I went online and found a bridal salon in New York who sent the shawl to me for $35.00 --- half price. You can imagine the markup on dresses at Alexandra's. The shawl was perfect. For a wonderful experience, go to Gilda's. The people there are genuine and are eager to please. My daughter was in good hands there. Oh, and the alterations are "free" at Gilda's and wedding gowns are priced decently. I did not feel the cost of alterations there was hidden in the cost of the gown.
Fabulous place to buy your dress!. I got married November 2009 and got my dress and my girls dresses from Alexandra's Boutique. They blessed us with beautiful dresses with flawless alterations. Everything about all of the dresses were absolutely perfect, the girls at Alexandra's were so patient with us! Always hardworking and showed great hospitality! I will definitely be coming back to this place for all my future dress needs! Everything was absolutely stunning! Definitely reccommend this place to anyone looking for their dream wedding gown. They have tons to choose from and the prices are great. Alterations are flawless!!! Five Stars!
True Cinderella Experience. The dresses for my wedding party were absolutely beautiful! I bought my wedding gown and bridesmaids at Alexandra's Boutique. The girls at Alexandra's always aimed to please me and my girls, they are the nicest, most caring group of girls. Customer service ranks five stars for my wedding! They were there for me every step of the way, they even went out of their way to deliver all my dresses to the location the night before. I always looked forward to my visits to Alexandra's Boutique, it was like visiting family and all my bridesmaids agree! My dress could not have fit more perfect than it did, the seamstress made it fit like a glove and added every flawless detail better than I could ever imagined.They truly turned me into Cinderella and I'm so grateful! I also can not thank them enough for taking care of my mom in such short notice, she looked absolutely stunning too!
Such a Warm, Welcoming Experience at Alexandra's!. I want to thank all of the girls for an amazing bridal dresss experience. It was always a pleasure to come into the store, even from the first day when I found my amazing dress. I came to the store as my last shopping trip, from a friends recommendation. I had been to nearly a dozen dress shops, some were even very high end designers in Boston. But no other store had the warmth, humor and inviting feel that Alexandra's did. That trip, you made me and my bridesmaids feel at home, giving us as much time and space as we needed and even serving us wine, cheese and fruit. It was one of the most memorable and enjoyable experiences of my whole wedding planning process. And every time I came back, it was always a pleasure. Everyone was so helpful and personal, I always felt taken care of. I never felt like just another bride. And I have to say, it was almost a little sad when I went to pick up my dress for the last time, knowing I wouldn't be coming back. I thank them all for so much that they have done for me. And of course it goes without saying, I LOVED my dress. It was beyond anything I could have ever imagined and unlike anything I saw at the other stores. I felt so beautiful in it and got tons of compliments on it. Fatima, the owner, did an amazing job on the alterations. I felt like a princess all night. I wish I could wear that dress forever.
The First Place You Should Go To!.
I was in search of the perfect dress and had gone to many bridal boutiques before I had stumbled upon Alexandra's Boutique. As soon as I walked in the door, I was greeted with a warm, welcoming smile by all of the girls. I came in without an appointment and they were still happy to help me, despite the fact that I doubted that the perfect dress was even out there. The bridal consultant stayed with me the entire time. Other places I had been to made me fend for myself and look through the dresses. I was so thrilled with the one on one attention I received. And in this little gem in Fall River, I found my perfect dress.
When it came time for my alterations, I was extremely pleased with them. I ended up losing alot of weight and I was scared that I would lose the look of the dress. Fatima, the owner, personally did my fittings and she ensured me that it would look amazing. She was absolutely right! She was there with me every step of the way and my dress came out perfect!! Even though I had alot taken in on my dress, the alterations were actually cheaper than I expected.
The customer service was amazing and very professional. Being the owner of a business, I was very surprised to see how much Fatima was out on the sales floor. The fact that she actually took the time to get to know her customers really meant alot. I was no longer another dress sold, I was a person. Every time I walked into the store, all the girls greeted me by name. They even remembered little tidbits of our past conversations.
Overall, my experience with Alexandra's Boutique was a pleasant one. I've read all these other reviews online and it's hard to believe that we are talking about the same boutique. I have actually witnessed other brides in the store disrespecting Fatima. Having planned my own wedding, I know there is always a snag at some point down the road. Some brides can be so juvenile and point blame on others who did nothing wrong. Fatima is a wonderful person and she made me look beautiful for my wedding. I would definately reccommend this boutique to anyone who is looking to be treated like a number one priority. The selection is amazing and I bet you're bound to find the perfect dress. If I could give more stars, I would!
Alexandra's Tried to Sabotage My Gown Order.
A warning to ALL brides - avoid doing business with Alexandra's - don't even walk in the door. I found my dream dress there, but couldn't afford it. The owner, Fatima, offered to reduce the price but I had to buy the dirty sample dress and give them a deposit that day (and wouldn't even get to take the dress home)! Like any bride on a budget, I started calling other, more reputable boutiques that carried the dress and found several that would order a new gown for me at a reasonable price. Naturally, I ordered it elsewhere. But the unprofessionalism doesn't stop there...
Somehow (and I truly don't know how), Fatima found out I bought my dress elsewhere and I received a call from her 3 days ago. I am still horrified by the conversation that ensued. She started out by saying she just received a "disturbing call" from the dress manuf who told her that the dress I tried on in her store, I bought at another store (mind you, manufacturers never share transaction information with their merchants, so she was clearly lying). She then went on to say, that brides should never "bargain shop" their dresses, and because i didn't buy it from her, my dress order had been canceled! Like a 6-year old, she went on to warn me that I probably wouldn't get my deposit back from the boutique I ordered from and now wouldn't be able to get that dress anywhere. Furthermore, she "didn't appreciate my wasting her time by coming in to try the dress on". Shocked and infuriated, I told her I didn't appreciate being bullied into buying a crappy sample dress and had every right to shop around for a new dress and better price. That pushed her over the deep end and for the brief remainder of the conversation she proceeded to insult and threaten me personally before I hung up on her.
In case you're wondering, my dress order wasn't canceled (she was lying) and I'm in the process of speaking to a lawyer about a possible harassment suit. Fatima is a vicious, greedy, unprofessional and extremely untrustworthy shop owner who will do anything to get your money, and is a spiteful sore loser when she doesn't. If I could give her zero stars, I would.
They ruined my wedding!. I had the worst experience I could imagine at this bridal shop. The staff was rude and verbally abusive to one of my bridesmaids! The alterations were terrible and everyone had to go back several times for fittings. They couldn't get the hems right, none of the girls dresses fit the first time. It was so hard for everyone to get there, location was awful. Parking was a nightmare. The worst part was by far the service, but they were so mean to my bridesmaids that one actually dropped out of my wedding because she could not deal with them. It is breaking my heart not to have her be part of my wedding day, but I cannot even blame her and if the dresses weren't already ordered and paid for I would got with another shop ina heartbeat.
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