They Dumbded Down their Electronic Banking.
At the end of the year (tax time), you cannot download ALL of your electronic checking transactions for the entire year. SACU dumbed it down.
When I first joined SACU, you could download up to 2 years of checking transactions. Then they "upgraded" the system and now YOU CAN ONLY DOWNLOAD ONE MONTH. Just ONE MONTH!!!
When I tried to complain and ask for an eventual upgrade, the head financial guy (who made the decision to dumb it down) just shrugged his shoulders....blah, blah, "there's nothing I can do" blah blah blah.
Then he had the nerve to say it was to save computer disk space!! I informed him that for $100, you could buy enough disk space to store EVERY transactions for 10 YEARS. He just waited for me to finish and shrugged his shoulders again.
Ok, he made a dumb decision. But to just not care about the impact to the customer is unforgiveable.
I'm now searching for a bank with a better Electronic Banking system.
Lackluster Customer Service.
I've been a member of the St. Anne's credit union for eight or so years now and in that time I've always had a hard time. Its never been an easy experience for me. When I moved away to college and then got a job outside of the area I decided to keep my hometown bank I'd had since high school.
They have placed holds on my deposits and transfers without explanation and when I've called they just claim ignorance and remove the hold. This has happened about 5 or 6 times. Each time I call St. Anne's customer service I am treated poorly, as though I am inconveniencing the staff.
The staff often seems not to know the simplest policies, regulations, and laws regarding banking and finance and I've had to explain things four and five times before I was able to get through. I feel that I am being a nuisance to the staff with all of their huffs and puffs. Overall I am not pleased with the way they seem to operate their institution.
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