Walt's Roast Beef

Doesn't Recommend

crab5apple

Joined 2 years ago

Bad Customer Experience. The food here is ok compared with the rest of the Walt's chain. The problem here is with the snotty customer service reps behind the counter - especially the young one with the glasses. If you have a special request, forget it. She packages up the food and basically throws it at you. It looks like I am now a customer of Miller's Roast Beef that just opened in Pawtucket. I am sick and tired of paying through the nose just to be treated badly.

Doesn't Recommend

MEM52061

Joined 3 years ago

Not worth it. Stopped in for a sandwich with my daughter. at 1:00....carrying my water bottle. Was told I had to leave by manager - who was not even apologetic - because I was carrying a water bottle, and they are not allowed. "You'll have to take that bottle outside." No explanation...and she got angry at me saying I should have read the policy on the door. I asked for my money back and left. Rude.

Had she explained the REASON I might have understood, but to treat me like a criminal for carrying water - please. Not worth it, will not go back. When rules make no sense, change them!!!