04/24/08

Worst service ever!

by robprov

It was 20 minutes before a waitperson even acknowledged us after being seated. It was another 20 until we got our first drink order, and a subsequent 20 minutes to put in our appetizers and another round of drinks. The calamari was cold and mushy with a thick buttery cheese-like sauce which made it a soggy mass. Plus, it was cold. Calamari is supposed to be crispy. After about 2 hours of this we finally got our meals literally THROWN at us by a RUNNING waitress (not our original waitress). After eating our meals with no follow up from the wait staff we waited another 20 minutes for our check, which never showed up. We had to go inside and track down our waitress to get our check. There we found our waitress was actually the bartender! So it was no wonder she never came back. We had to jog our bill/credit cards back and forth from our table to the bar like we were the waiters. We didn't get to keep our leftovers because we would have had to go get our own containers and we were just too peeved at that point. I'm surprised we didn't have to bus our own table after we were done. Never again. Oh, and a couple that got seated before us didn't get their meals until we were just leaving...I could tell they were even more p.o'd than us and rightly so.

• Pros: No.
• Cons: Service stunk real bad.

04/01/08

Dirty place

by sophiegras

I went there with friends after a show at the theater to end the evening nicely.

Bad... very bad idea!!!

It was a windy night of March, and the only table available was close to the door. Fine... it could be worse. While my friends ordered desserts, I ordered a cappuccino (I had my back against the door, I needed something warm).

My friends ice cream and store made cakes came fast, as did my cappuccino served in a glass (like an Irish Coffee without the Irish) and heavily sprinkled with cinnamon. Weird for an italian caffee: it should be sprinkled with cocoa! This was not the end of the story.

The worst was the lipstick on the glass... I don't wear lipstick, even in my carnival days, and obviously it wasn't my kind of shade. I asked the waitress to serve the cappuccino in a clean glass. She took another glass at the bar in front of me, and poured my cappuccino in a still wet glass from the hand washing sink. This was disgusting! (people who work in food service will now what I mean).

Conclusion: if you want a drink there, bring your own straw and vinyl gloves and order something strong enough or hot enough to eliminate the germs in your glass. About the desserts my friends ordered, I didn't bother to ask: I will never go back to this dirty place anyway.

• Pros: Get sick and loose weight
• Cons: Get sick and don't loose weight

07/16/07

worst experience in providence

by marydaly

Avoid this restaurant! You might get chased down the street by a disheveled waitress--I did! On our last morning visiting Providence we stumbled across this quaint restaurant with hopes of enjoying a nice brunch before we left. Little did we know we had really stumbled into one of the worst dining experiences we had ever had. Upon arrival me and my friends were seated at a poorly lit, stuffy and uninteresting table. Our waitress, who clearly had a better place to be than at our table, finally managed to take our order after we had been seated 20 minutes. Though our flat sodas were delivered promptly, it was another 20 minutes until our waitress happened to catch wind of our confused and hungry looks. Without expressing any concern at all (she didn't even fake it) she just told us that the kitchen was backed up and walked away. Understandable--kitchen's get backed up-especially when they're not run efficiently. I have worked in the restaurant industry for 7 years all over the country, and I eat out about 2-4 time a week. I feel comfortable saying that I understand how a restaurant works from the perspective of both purveyer and customer. Anyhow to make a long story short- after three attempts at asking the waitress to check on our order and 45 minutes later out came a fruit plate!!!--1/4th of our order! The only person at that point who expressed any regret to us was the food runner. The fruit was unappetizing and at that point we realized the 3 orders of scrambled eggs were not coming anytime soon. We told the waitress we wanted to pay for the fruit. She brought us a bill for the whole meal. When the owner finally came over I assumed, it was to apologize. He rather rudely muttered some cliched excuses. We paid for the fruit and left. We were followed and chased down the street by a menacing waitress (not our waitress). Shocking and distasteful. I have never walked out of a restaurant before and recommend to anyone never to walk into this one.

• Cons: terrible management, rude staff, ambience