Ocean State Towing & Recovery

awful company. these people are awful not to mention rude. my son's car was repo from boston and toed to this company. after speaking with the owner steve he advised my son that there was a 65 dollar fee to collect his property. i called him back and once he heard that i would be calling honda to confirm that he changed his tune and Waived the fee. i did call honda and no where in the contract with them are they allowed to charge a dime for personal property also called rhode island attorney general and filed a formal complaint. hope they shut them down. how many people have fallen victim to him pocketing the 65 dollar fee??? maybe i should ask the department of revenue !!!!!! please check with your lender if you have to deal with these clowns.…

worst place ever. this is the worst towing company ever the owner was the meanest person i have ever met the women behind the desks obviously dont know wat they are doing the only towing agent that was nice was a man named jason he was so helpfull but the rest of the workers are prickes they tried to make me pay a huge bill that i didnt have to pay they were soo unorganized with there paperwork but i do thank jason for being so helpful but i hope the worst for owner steven…

this place suxxxxxxxxxx. hey im a 19 year old female who just got in her first car accident..it was serious my boyfriend almost didnt make it and my car was no good anymore..my boyfriend and i were pulled out and rushed to RI hospital but anyways wen i got out i found out that my car was at ocean state towing....i went in and tried to get my plates he would not give them to me saying that i had this huge bill to pay first he was very rude and so was the bimbo at the desk ..the are very disorginized and rude.....my car was totaled and all i needed was the plates and they werent trien to here it.......that dump is filled with rude unprofessinal looserssss....

THIS COMPANY SUCKS AND DO NOT RECOMEND TO ANYONE ....HOPE THE PLACE CLOSES DOWN....DUMPPPP............................................................…

Very Bad Experience. My car was towed on Sunday at 5AM, and then around noon I called them up (on their business phone, of course) and the woman picking up the phone (apparently they were working on that day) confirmed that my car was in their possession, and the car could only be picked up on Monday or later, but not that Sunday when they were actually working (so that they could charge you extra storage fees). And so I asked how much I should pay if I I pick it up on MONDAY, and she told me it should be the towing fee plus one day's storage fee, which would be about 80 dollars in total

So, on Monday morning, right before 9AM, I went there. And I thought I could just pay my fee (towing fee plus one day storage fee) and then be gone with my car. But that woman was very inefficient and it took her a long time to sort out the paperwork for my car, even though my car was right outside.

Now here is the *nice* part: she charged me a much bigger number than the number she told me earlier on the phone, the total coming to about $130. So I asked her how she came up with this number differently than what she told me on the phone. And I was asking her very politely and also briefly. But she refused to give me any explanation, and just demanded my money rudely: "DO YOU WANT YOUR CAR OR NOT!!? YES OR NO!!?" I was totally stunned and left speechless...

So, eventually I paid whatever they charged me, IN CASH (because they only take cash), and got my car. After that, I figured they probably charged me an additional day's storage fee, because they probably considered the possession of my car between Sunday 5AM and Monday 9AM as TWO days instead of one, whereas in fact I should be allowed to pick up my car on Sunday and should only pay the towing fee.

Rude, cunning, and exploitative. Bad people and bad company! But they got contracted with the city. So, what can you do about it? Oh well...…