Elan Salon & Day Spa
Cranston, RI 02920
Phone: (401) 463-6749
User Reviews for Elan Salon & Day Spa
07/21/2008 Posted by Speedie98
Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.
Pros: None
Cons: Would take too long to write them all
02/23/2007 Posted by jp72bolts
I've never been one of those women who's had a regular stylist, until now. Everyone who works here is really kind and helpful, never snooty. I've had so many compliments on my hair. In addition to hi-lighting and cutting, Nikki's the first person who's ever been able to blow-dry my hair "the right way"... I highly encourage you to try this salon if you're looking for something different and special! You'll be happy you did! Nikki will make you look AND feel BEAUTIFUL!
Pros: parking, clean, beautiful
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