Cranston >Beauty >
Spas >Massage Envy
1000 Chapel View Blvd, Cranston, RI | Directions 0292041.755322 -71.458801
Great Service. Joined their membership for 12 months, and I loved massage envy! They have a great staff, who always make the best of your experience. I recommended them to my family and friends and a lot of them who went were just as pleased! The staff is great there. Always helpful and nice and you cannot beat the service and prices! Massage Envy is definitely top on my list.
Really Know What They Are Doing – Massage Envy REALLY knows what they are doing. I went in for a massage because I have been dealing with a lot of stressful situations in my life recently. I told my massage therapist about all my aches and pains, including headaches, my blood pressure, and overall weights on my body. She knew EXACTLY how to relieve all of the pains. I went back for 4 more visits within a month.. I think it was the best cure to all my troubles.
The Good, The Bad, and the Ugly – I joined their member ship for 6 mths as it was a good deal. What they neglected to tell me was although I could roll over monthly massages, once I cancelled the membership (they keep charging you well after your membership is over) you either use them or lose them.
The staff is great there. Always helpful and nice.
Things I don't like:
**Even though Im always on time the therapists are usually about 10 minutes late. Not a big deal, however, YOU do not get an extra ten minutes added on your timed massage. You may get started late but YOU leave on time! By the time they talk to you and you undress and get ready for the massage, you have lost probably a good 15 minutes of your scheduled hour massage.
**Seems like you can never get the same therapist. Seems like there is a big turnover there.
The therapists are great. Although one time I received a massage from a young girl who was sick and sniffled and hacked the whole time. She probably should have stayed home.
Bottom line: If you are looking for an inexpensive massage you will get one here and probably be satisfied with it. Just remember it won't be an actual hour of therapy.
Worst massage ever!!! – Worst massage I have ever had! Went to take my friend for a massage for her 30th birthday - figured it would be a nice treat for us both... boy was I wrong! The website touts robes, slippers, lockers, relaxation. We experienced none of these things.
The woman giving my friends massage talked the entire time and asked her non-stop questions, not allowing her to relax for even a second. Mine on the other hand was given by a man with body odor, who had maybe never given a massage before... There was no hole in the table for my face, so he rolled up towels to put under my forehead and chin. This made it so that it was very difficult to breath, so I had to tilt my head to the side in order to get any air. Not comfortable. Especially when his stomach was pushing my head into the table while he massaged my back.
The only good part was that my friend and I hysterically laughed on the way home recounting just how horrible the experience was for both of us...
Rude and Unprofessional – I didn't even go or get a service there and I am so turned off by this place!!! I simply called to inquire about purchasing gift certificates for my office staff (i am a physician and professionalism is a priority in my workplace)...the girl at the reception desk, Alyssa, was so rude and unprofessional that I decided to go elsewhere for the gifts. I would NEVER send anyone I know or recommend this day spa, a place that is supposed to emulate relaxation and rejuvenation. I see from reading the reviews that the snobby attitude of the staff is a common theme...and I'm so glad I didn't get someone a gift for a dirty, unpleasant experience!! I would have been so embarrassed...should have read the reviews before I even called. I thought it would be nice to get gift cards in the town where people live, but I will get them instead at my favorite day spa in Providence instead - they deserve the business much more anyway! This establishment deserves zero stars.
This is the new Elan Designs – Even though booking in advance is the best way to get the appointments we needed we were happy with the professionalism this spa has. The aura of relaxation is their from beginning to end. My oasis at home...
Nicest People in RI – This is where I vacation when can't get out of town. They provide the newest anti-aging services in the most professional atmosphere in town.
Keep up the good work
Nice full service salon spa in town – I have been a customer of Elans for many years. What keeps me going is the quality of the work and attentiveness of the staff. They are eager to please and have tremendous talent. I have received compliments on my hair over and over, and as result, have referred many clients to Elans. They too are also quite satisfied with their results.
My nails have never looked better. Lots of compliments there too.
Filthy place – Run, don't walk, away from this place, especially the spa area. Toilet had a ring; wastepaper basket overflowing; fruit flies on the walls; rugs filthy; Jacuzzi tub in one room was covered in stains from rusty water; ragged bath towels; hand towels faded blue with large bleach stains, overhead light sockets with bare bulbs and no coverings and on and on. I had an "orange blossom" wrap, which was nothing more than being smeared with a gritty lotion that I was told had ingredients from India and so forth. Then I was covered with an aluminum-backed blanket that I suspected had covered many others and never washed. This morning I have rashes under my armpits. I'm about to contact the RI Department of Health. Staff is okay but there are no reading materials when a customer waits. Furniture is ratty looking. All in all, this place should close.
I Won't Be Back – With this being my first visit, I had high expectations, especially since this "spa" has been in business for several years. Today, I am asking myself, why???? The receptionist ignored me when I walked in and took a few minutes to pick up her head and acknowledge me. Not that I expected her to be dressed appropriately, but a hoodie and jeans??...totally inappropriate. I had booked an appt. for a facial and a brow wax. Having never been there before you would think the esthetician would ask me about my skin type or any kind of question about what my skin was like and what kind of facial would be the best for me....nothing. She just started putting things on my face without speaking or telling me what she was putting on. The salon was filthy! I was the first client of the morning, the bathroom trash was overflowing, the carpet looked like it hadn't been vacuumed in weeks and the overall salon had a strange musty odor. The hydrating mist that was applied to my face smelled like dirty water, the towels smelled and did not seem clean and the overall products that were used on me had no nice smell at all. I have had several facials in my life and this was horrendous. She didn't reccommend products to use, or anything to buy (not that I would have), but overall it seemed like they could have cared less about my business. I will not be returning.
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