Cranston >Massage Envy
Unaccommodating, poorly managed, poor service. I went for a couples massage. I have had 2 previous massages at other places. To begin, the location is difficult to get to. After calling the salon 4 times for help with directions and being put on hold each time with no response, I finally reached someone to help me get to the salon. This caused the appointment to start late, leaving time for about a 30 minute massage, versus the hour I had scheduled. Seeing that the massage itself was not relaxing at all, I didn't mind only getting a half hour service. I didn't mind until they proceeded to charge me for the full hour, claiming that the masseurs were ready on time. So, it's my fault that you didn't have your phones manned with someone who could help your client who was in the vicinity on time? They were completely unhelpful and rude, including the manager who conceded to only give me a 15% discount on the full hour price. Aside from the management, the masseurs didn't ask us a single question when we arrived. They didn't have any medical forms for us to fill out or even ask if there were areas we would like them to concentrate on. At one point my masseur even used an electric machine. I could used an electric massage machine at my home for free! I felt as though the masseur just wanted to get the whole thing over with and didn't care about me or my experience at alI. I even love it when my friends give me a back rub but I actually was eager for the entire experience to end. I will never go back there.
elan in cranston is AWESOME !. my husband gave me and my sister-in law a gift certificate to the elan in Cranston. We got pedicures, manicures and facials! Kara and Linda were our nail techs and they were the most professional nail techs and made us feel so comfortable and we had such a great time in the pedicure room! We would highly reccommend them to any of our friends! We can't wait to come back!
horrible service. the girl who did my eyebrow wax had no idea what i was in for, she didn't talk to me at all, and she didn't ask me about allergies, which led to her using a lotion that gave me a rash. needless to say, i shall not be returning.
Extremely Disappointing and Unprofessional. Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.
The Salon at Elan is diamonds. I've never been one of those women who's had a regular stylist, until now. Everyone who works here is really kind and helpful, never snooty. I've had so many compliments on my hair. In addition to hi-lighting and cutting, Nikki's the first person who's ever been able to blow-dry my hair "the right way"... I highly encourage you to try this salon if you're looking for something different and special! You'll be happy you did! Nikki will make you look AND feel BEAUTIFUL!
terrible experience. dirty bathrooms, dirty towels. dirty floor, dirty products on shelves...I went for a half day of beauty and was appalled at the dismissive attitude at the front desk . My massage & facial were good, but nails were awful,not relaxing at all. My hair came out terrible but I should have known because the girl who worked on me looked like she needed a wig.
so relaxing. I recently went to Elan Cranston for a full day of beauty. It was amazing. This place has a fun upbeat atmosphere and a staff that catered to my every need. The lunch was great too!!! My favorite part was the massage and hair cut. My hair looks amazing!!!!! Friendly Fun place to be... i cant wait to come back!!! I would reccomend this place to ANYONE!!!
Comfortable relaxing atmospher, Best around. It reminds me of my vacation to HI. This is like a resort for a day off at less than a fraction of the cost. For a great time and deal alon is the place to go. The micro really works, they have a great machine.
Horrible!. I totally agree with the others on this board about what a terrible spa this is. I went there with 2 friends and we all organized a day of beauty for ourselves (mani/pedi, facial, massage, hair). One would think that the staff would appreciate the amount of time and money we were spending at this place. In a word, awful. The manicurist and pedicurist did not even speak to me, not even polite small talk. They talked to each other and ignored us. The front desk staff never smiled and had an obvious terrible attitude. We felt completely uncomfortable for the several hours we spent there. And, they could barely accommodate our services, although we had made appropriate appointments. We spent a lot of time waiting in between services, and it was not even busy!! I am not just disappointed with this place, I am downright mad that I wasted my time and money on such an unprofessional establishment. Please, stay away.
Try the Pedicure. I went with my friends to Elan and the pedicure room was lots of fun. Thanks for a great time
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